Can I shop online at eWayspares.com?

You can browse our assortment online to check inventory and look up vehicle application specific parts. Certain locations offer reserve online and pick up in store.

How do I look up a part for my vehicle? 

Enter your year, make, model into the vehicle drop down, and navigate categories to find the part you are looking for.

What is backorder?

A backorder refers to an order that has been placed for a specific part or parts that are currently out of stock or not immediately available for delivery. When a part is on backorder, it means that the supplier or manufacturer does not currently have it in their inventory, and the part will need to be produced to fulfil the order.

How long will it take to process my reserve order? 

Reserve online requests are usually processed in approximately 24 hours during operational business times. This time may vary based on many factors outside of our control. You will be contacted by phone by one of our Parts Professionals with details of when your order will be ready for you to pick up. Do not proceed to the store until you have been notified your order is ready.

What happens if the store does not have my order in stock? 

If you place an order and the product is not found in inventory, the store will do its best to order the product in for you and give you a time that it will arrive. If the part is no longer available, they may suggest an alternate product, if available.  Pricing may vary on alternate products.

What are the payment methods that are accepted?

 eWaySpares accepts, Visa, MasterCard, American Express, Debit and Cash on delivery .

How do I make sure eWaySpares received my order? 

We will send you a confirmation email letting you know that we have received your order.

How can I check my existing order status and tracking details?

Sign in to your eWaySpares account

Go to My Account click on My Orders section.

Go to the tab My Orders section to check the status of your current orders and to view additional information such as tracking details and invoice etc.

How can I cancel the order?

“Sign In” to your account

Go to “My Orders”

In the “In-Progress tab” click on the “order” you wish to cancel

To cancel an item, locate it in the items tab and click on “Cancel”

Once you have clicked on the “Cancel” option for the item, you will be prompted to select a reason for cancellation. After selecting the appropriate reason, click on the “Cancel Item” button to complete the cancellation process.

How can I call eWaySpares customer care?

You can contact eWaySpares at +91 7057313565 for any general queries.

However, please note that eWaySpares does not have a call centre. If you need to speak to a customer support executive, you can contact them via email at sales@ewayspares,com.